The Evaluation Process

Can I send my impressions without the trays?
No! The putty with your impressions must be firmly seated in the trays. This is another reason to make sure you bite down sufficiently.  If the putty fa...
Mon, 18 Sep, 2017 at 12:35 PM
Will you accept my Smile Direct Club, Dentist's (or other) Impressions?
Yes! We can accept your impressions and we can even provide you with a shipping label to send them to us! We just need your shipping information, and we can...
Fri, 5 Jan, 2018 at 3:21 PM
What if I have health issues?
Certain medical conditions and/or medications may make it inadvisable to wear braces or aligners. We always recommend that you discuss your desire for align...
Wed, 28 Mar, 2018 at 4:57 PM
Can I wear aligners if I take immunosuppressant or cortisone type medications?
Certain medications, such as corticosteroids, may produce negative effects on bone resorption in induced tooth movement (i.e. teeth moved via braces or alig...
Wed, 28 Mar, 2018 at 5:26 PM
Why do I need to approve my Treatment Plan?
Everyone's case is different, and people's expectations can also differ. Invisible aligners cannot treat every case, and final projected results c...
Tue, 10 Apr, 2018 at 12:30 PM
Is the return date on my Impression Kit important?
We have a return date on the kit to help remind you to send back your kit as soon as possible. If you have not made your impressions yet, your kit is fine. ...
Wed, 18 Apr, 2018 at 1:15 PM
How do I take good dental selfies?
Please follow the instructions in your Impression Guide booklet.  Key things to remember:  1.  brush & floss your teeth well (we only want to see y...
Fri, 4 May, 2018 at 11:00 AM
I haven't heard back from you!
It's the Technology! - and sometimes it's us!  We try hard to answer and respond to all calls, chats, and emails. We also have many emails se...
Tue, 9 Oct, 2018 at 12:52 PM