Support

Getting a great impression isn't always easy. Please feel free to contact our customer support team after you make your first impression. You can ema...

Please read the instructions and tips carefully. Watch the video tips. Call our customer service if you have questions. Feel free to make only ONE impressio...

In order to make perfectly fitting aligners, our dental team needs to see every little detail of your natural teeth and gumline.  The most common imp...

Make sure your putty log covers the whole tray. The putty needs to go up to the top of the front of the tray, and it also needs to go to the back.  Careful...

Make sure you press your tray evenly and deeply onto all of your teeth - including the back molars. This means pushing with your fingers not just onto the f...

Make sure your tray goes inside your mouth and you pull your lips out and over the trays. You do not want your lips pressing down on the putty. We need imp...

Leave your Impressions in the Tray! Always! After you make your impressions, put them into the sealable bag provided in your impression kit.  This means tr...

Please rinse your impressions (your impressions must remain as they are, inside their trays) under cool tap water. Let them air dry and then put them into t...

Make sure you mix the putty well to one even color. Then make sure you keep the tray in your mouth the whole 3 1/2 minutes. If the putty is still too soft, ...